These General Terms and Conditions of Online Sales, together with the Terms of Delivery and Payment of Goods provided for on this Site form an integral part of the contract of sale and purchase concluded between the user of the Site (hereinafter the Customer) and Cantine-Shop

Cantine-Shop invites you to carefully read the General Terms and Conditions of Online Sales. Every registered customer who orders from the www.cantine-shop.ch accepts the General Terms and Conditions of Online Sales.

Conditions for placing an order

The Customer placing an order for private use must be 18 years of age or older, solvent or legally authorized by parental or guardian authority.

The Customer placing an order for Firms, Entities, Companies must be 18 years of age or older, solvent and legally authorized by the person in charge of the Firm, Entity, Company.

Cantine-Shop disclaims any liability in the event that incapacitated or unauthorized individuals act in violation of this rule.

The Customer registers with his/her own data, entering his/her first name, last name, address, valid and truthful telephone number.

It also undertakes to change its personal information whenever it is different or insufficient.

Methods of payment

Prices are in Swiss francs and include VAT. This does not include shipping charges (see shipping methods and charges), which are indicated at Check-Out

The Customer can make payment of the amounts due online through STRIPE with VISA, MASTERCARD, AMERICAN EXPRESS, TWINT credit card

Ability to make payment by bank transfer (goods will be sent only upon receipt of credit)

Shipping method and charges

Cantine-Shop sends the goods via Swiss Post’s Vinolog service. For some locations in the Locarno region, it makes delivery through its own deliveryman, following agreement with customer.

If chosen free pickup  the customer will be contacted by phone directly by Cantine-Shop as soon as their order is ready.

Shipping/delivery rates charged to the customer are shown on the order recap at Check-Out.

In case of broken or tampered package we urge the customer not to accept the delivery and contact us immediately at info@cantine-shop.ch or +4176/336.25.07

Delivery/shipping is only within Switzerland.

Cantine-Shop is an exclusively online wine store, with no warehouse holdings. As soon as we receive your order we forward it to our suppliers. For most suppliers, the goods are delivered to us within 5 working days, and within an additional 2 working days we will send you the ordered goods. For other suppliers, delivery times are extended to about 10 days.

Cantine-Shop assumes no responsibility for any delays in delivery.

If you have urgency or need information regarding the supply of certain products, please contact us before placing your order online.

Fast Delivery: for some products we have the ability to get them to your door within 3-4 business days (Mo-Fr). This delivery time is calculated as follows: 1 day for order processing and 2-3 days for shipping via La Posta VinoLog service. 
Locarno and surrounding areas we personally deliver within 24 hours (LU-VE)

If your order also contains normal delivery items, they will be shipped/delivered all together by normal procedure (no fast delivery)

Prices

All prices quoted are in Swiss francs including VAT.

All prices are valid for the period of the catalog’s validity, except for clerical, or calculation errors made in total good faith, as well as vintage changes.

Cantine-Shop is a sole proprietorship, exempt from VAT contribution

Complaints and right of withdrawal

For any problems and complaints regarding the products or service, the customer is required to send an e-mail by writing to the address info@cantine-shop.ch within 24 hours after delivery of goods. Cantine-Shop will send a response within 24/48 hours starting from the first working day following the request. Or call +4176/336.25.07
The goods, in case of return, must return within 10 working days of its receipt to Cantine-Shop by prior arrangement and any shipping costs are the responsibility of the customer.

Vintages

The vintages shown on our website are those that our suppliers tell us they have in stock. A change of wine vintage is possible without communication. We advise the customer who wants a specific vintage to get in touch with us and send us a request. We will inform and confirm or not confirm the precise vintage for sale at the time of request.

Contestation of bottled wines by default

In case of a defect in the bottled wine, the customer is required to keep the defective bottle corked with the original cork, with all its contents (as far as possible. Ev. spilled glasses are to be put back in the bottle) and to immediately contact Cantine-Shop at info@cantine-shop.ch or at +4176/336.25.07. Cantine-Shop will contact the supplier with the customer for all appropriate arrangements. Cantine-Shop is in no way responsible for the development of the case and any decisions made by the supplier.

According to the Swiss Wine Trade Association, defective bottles will be replaced only in the case of wine of any origin but bottled in Switzerland, and in any case within one year of purchase. Foreign wines bottled abroad will neither be replaced nor refunded. Notification of any defects or faults must be made within 8 days of collection or receipt of the goods.

Items on promotion or sale are not refunded.

Protection of personal data

The customer’s personal information will be forwarded to the supplier for delivery of the goods, and to no one else.

Modification of the Conditions general conditions of online sales

Cantine-Shop may change, at any time and without notice, the contents of the General Conditions of Online Sales and this document.

Any changes made will be effective from the date of publication on the Site, as stated in the header of the General Conditions themselves.

Links of other websites

Cantine-Shop is not responsible for links to other websites, the content of their pages, products, services, or other offerings therein.

status as of 8/27/21